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Field Applications Scientist - Remote, New England


Job Description

When you are part of the team at Thermo Fisher Scientific, you ll do important work, and you ll be valued and recognized for your performance. With talented managers and inspiring coworkers to support you, you ll find the resources and opportunities to make significant contributions to the world.

How will you make an impact?

Provides scientific expertise and applications support and training to customers on Thermo Fisher Scientific s Applied Biosystems brand real-time PCR instruments through a variety of interfaces including in-person, phone and email communications. Partners with sales reps in the field to deliver product line specific pre- and post-sales related customer support activities and solve customer escalations effectively. Acts as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business. This role is a remote, home office-based position requiring travel that may range from 60-75%. Primary territory responsibility will be Massachusetts, New Hampshire, Maine, and Rhode Island with the preferred candidate based in or around Boston, MA.

What will you do?

Pre-Sales Support

  • Performs product demonstrations at customer or company sites
  • Prepares and presents seminars to wide array of audiences
  • Helps support technical training for Sales Representatives as appropriate.
  • Collaborates with Sales Representatives to develop technical selling strategies.
  • Participates in the field test site determination process.
  • Represents Thermo Fisher Scientific at trade shows and vendor shows to present Thermo Fisher Scientific products and gather information.
  • Accompanies Sales Representatives on sales calls in customers' laboratories to provide technical and applications assistance in response to customer inquiries.
  • Supports conditional sales placements in the field through on-site visits and telephone communication.
  • Generate and record opportunities related to the Thermo Fisher Scientific workflow including Service contracts.

Post-Sales Support

  • Provides troubleshooting support to customers in the field or by phone/email.
  • Resolves and/or escalates customer issues & complaints.
  • Provides start-up applications training to customers in their laboratories or as an instructor at Thermo Fisher Scientific training centers.
  • Demonstrates basic operating and troubleshooting procedures for Thermo Fisher Scientific s Applied Biosystems brand real-time PCR instrument workflow.
  • Coordinates cross-functional engagements for significant situations that require unique and/or urgent response from customer facing team members.
  • Plans and delivers user meetings in house or in the field.
  • Provides and continuously updates customer contact relevant information. Track, record and document relevant information from all technical enquires from customers

Other Roles & Responsibilities

  • Acquire and maintain theoretical and practical knowledge of real-time PCR and digital PCR applications/workflows.
  • Reports on activities in the field on a regular basis to Manager and Sales partners through written reports and regular telephone conversations.
  • Reports on technical trends going on in the territory by relating customer concerns and issues to the appropriate internal partners.
  • Stays current on scientific and industry trends and innovations.
  • Participates in inter-departmental projects
  • Accountable for managing expenses, scheduling and tracking activities.
  • Participates actively to support Sales and Service meetings as required
  • May be required to perform other related duties as required and/or assigned

How will you get here?

Education

BA or BS in Biology, Molecular Biology, Biochemistry or related scientific field.

MS or PhD is strongly preferred

Experience

  • Requires a minimum of 3+ years of laboratory or related work experience
  • Experience in quantitative real-time PCR technologies required
  • Extensive experience using personal computers and all Microsoft Office applications
  • 1+ year of working with Thermo Fisher Scientific s Applied Biosystems brand real-time PCR instruments is preferred
  • Experience in a clinical, diagnostics and/or regulated market
  • Experience in a customer-facing role and/or providing technical and scientific presentations to a variety of audiences is strongly preferred
  • Teaching or instructional background/experience preferred

Knowledge, Skills, Abilities

  • Is able to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
  • Able to interpret a variety of instructions furnished in written oral, diagram, or schedule form
  • Capable of working independently. Is self-motivated and proactive
  • Demonstrates clear and concise communications and is capable of interacting with a diverse population of internal and external contacts.
  • Ability to partner effectively as part of a team to solve problems, negotiate solutions and arrive at a consensus.
  • Is customer-centric and keenly aware of markets, trends and competitors
  • Is tenacious, decisive, nimble and quick, able to adapt from one situation to another quickly
  • Anticipates needs and problems while creating solutions
  • Demonstrates a sense of urgency, contagious optimism and a can do attitude
  • Is curious, inquisitive, innovative, never satisfied with the status quo
  • Greets challenge and change as opportunity
  • Has courage and confidence to take risks and learn from mistakes
  • Inspires, motivates and collaborates with others
  • Stretches across borders, breaks silos and builds effective partnerships with customers and colleagues
  • Embraces and leverages diversity of culture and thought
  • Is strategic, astute and forward-thinking
  • Is authentic, transparent and leads by example, holding self and others accountable



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