Paradox Olivia
WHY WENDY'SFamilies come in all shapes and sizes.
And that includes Wendy's family - the people you work with as Wendy's Shift Leader.
The stuff you want - like fun people, quality food, and a paycheck - is done.
We believe our people are our greatest asset and that through them, we create purpose and opportunity.
We believe in driving sales and generating employee growth.
We offer our Shift Managers the opportunity to grow and develop to their personal level.
POSITION OVERVIEWo As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to Delight Every Customer.
o You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty o You will lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service o You will be the expert on executing great huddles in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what is most important to our customers and how we can exceed their expectationso You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurantWHAT YOU CAN EXPECTShift Leaders are an integral part of the restaurant management team.
Shift Leaders provide direction, training and the expertise required to ensure the customer's expectations are exceeded and each shift they oversee achieves its businessgoals.
o Weekly Pay! o Competitive payo Medical, dental, vision, RXo 401Ko Flexible Schedules we want you to have adventures outside of worko Discounted Mealso Paid Sick Timeo Advancement opportunities within our Management Career Patho We provide a best-in-class restaurant leadership training program to build the foundation for you to become a high-performing leader for Wendy'sWHAT WE EXPECT FROM YOUIf a Wendy's restaurant were a person, it would be you:
fun, fast and friendly, whatever situation comes up with a customer - good or bad - you handle it like a boss.
You get how things work here, and make sure new team members know it, too.
You make sure food safety standards and procedures are on point.
o Min 1 year restaurant experience preferredo 6 months or more of restaurant, retail, customer service focused, or equivalent experienceo Must be at least 18 years of ageo HS diploma or equivalent & possess all documents required by state and federal lawo Ability to multi-task while maintaining composure and giving sound advice and directiono Must be able to take direction, give direction, work well in a team environment, and have a strong customer orientation focuso Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issueso Ability to work, concentrate and perform duties accurately in a fast-paced environmento Must be able to stand for prolonged periods of timeo Use restaurant equipment such as a headset, register or grillo Frequent lifting/carrying up to 25-50lbs, reaching, pushing, pulling, bending, kneeling, and stoopingo Must be available to report for work promptly and regularlyo Must have or be willing to obtain ServSafe certification by end of trainingWendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
About the Company:
Paradox Olivia.
Estimated Salary: $20 to $28 per hour based on qualifications.
And that includes Wendy's family - the people you work with as Wendy's Shift Leader.
The stuff you want - like fun people, quality food, and a paycheck - is done.
We believe our people are our greatest asset and that through them, we create purpose and opportunity.
We believe in driving sales and generating employee growth.
We offer our Shift Managers the opportunity to grow and develop to their personal level.
POSITION OVERVIEWo As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to Delight Every Customer.
o You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty o You will lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service o You will be the expert on executing great huddles in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what is most important to our customers and how we can exceed their expectationso You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurantWHAT YOU CAN EXPECTShift Leaders are an integral part of the restaurant management team.
Shift Leaders provide direction, training and the expertise required to ensure the customer's expectations are exceeded and each shift they oversee achieves its businessgoals.
o Weekly Pay! o Competitive payo Medical, dental, vision, RXo 401Ko Flexible Schedules we want you to have adventures outside of worko Discounted Mealso Paid Sick Timeo Advancement opportunities within our Management Career Patho We provide a best-in-class restaurant leadership training program to build the foundation for you to become a high-performing leader for Wendy'sWHAT WE EXPECT FROM YOUIf a Wendy's restaurant were a person, it would be you:
fun, fast and friendly, whatever situation comes up with a customer - good or bad - you handle it like a boss.
You get how things work here, and make sure new team members know it, too.
You make sure food safety standards and procedures are on point.
o Min 1 year restaurant experience preferredo 6 months or more of restaurant, retail, customer service focused, or equivalent experienceo Must be at least 18 years of ageo HS diploma or equivalent & possess all documents required by state and federal lawo Ability to multi-task while maintaining composure and giving sound advice and directiono Must be able to take direction, give direction, work well in a team environment, and have a strong customer orientation focuso Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issueso Ability to work, concentrate and perform duties accurately in a fast-paced environmento Must be able to stand for prolonged periods of timeo Use restaurant equipment such as a headset, register or grillo Frequent lifting/carrying up to 25-50lbs, reaching, pushing, pulling, bending, kneeling, and stoopingo Must be available to report for work promptly and regularlyo Must have or be willing to obtain ServSafe certification by end of trainingWendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
About the Company:
Paradox Olivia.
Estimated Salary: $20 to $28 per hour based on qualifications.
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